Poker Sites With the Best Support

Why Play at Poker Sites With the Best Support?

Businesses that care about customer service tend to be successful, and businesses that don’t care about customers tend to fail. That’s because smart executives know this simple truth: without customer satisfaction, a business is nothing. Consider the case of Apple Computers. Apple recently became the biggest company in the world. Knowing this, is it surprising that Apple has a reputation for excellent customer service? Is it shocking that Apple’s product lines revolve around customer feedback?

Nope – it makes sense. Businesses exist to serve. And businesses that shirk on customer relations simply do not last. Apple did it right by providing world-class customer service, and it is now reaping the rewards.

Extend this logic to choosing a poker site. The poker sites with the best support will:

• Offer a better product, because they know what their players want.
• Keep the tables busy, because players are loyal to customer-focused poker sites.
• Be more reliable when it comes to account management, because great support means higher accountability.

So when you choose to play at one of the poker sites with the best support, you’re actually helping your bottom line. You’ll get better software, which makes playing easier; you’ll get a bigger pool of fish, which means a higher expectation; and you’ll be able to move money around reliably.

Why You Should Run Away From Poker Sites With Bad Support

If you still aren’t convinced that poker site support should be your top priority, consider the following. Full Tilt Poker is now shut down. The site holds millions of dollars in player balances that it refuses to pay out. Full Tilt won’t answer player queries, and it’s looking like stormy weather ahead for those expecting a refund.

Does it surprise you to learn that Full Tilt’s support staff is consistently rated by players as one of the worst online? Gripes like those from ex-Full Tilt player “OldYoda” are common:

“We have all seen this non-responsive behavior by Full Tilt time and time again. It is the subject of countless threads. Not only do [Full Tilt] not respond to customer inquiries, they have the bad habit of freezing customer accounts with no warning at all and no communication. If you have an issue or a problem with Full Tilt poker, you are pretty much out of luck.”

It’s simple: if you want good games, good action, and security, you should stick to playing at poker sites with the best support. And if you want to avoid hassles down the road, run from sites with bad customer service reputations like the plague.

What Can Poker Site Support Help Me With?

A poker site’s support team is there to help you with anything game- or account-related. You might need to contact support regarding:

• Account verification. Some sites require you to provide identification in order to verify your identity, especially when you want to make a withdrawal. You’ll have to get in touch with support to handle this.
• Account issues. If you forget a password, find your account hacked, or want to change your personal information, you’ll often have to contact support.
• Balance queries. If you notice something off about your poker account balance, support can help you out.
• Technical issues. If a poker site’s software freezes during a game, won’t install, or won’t open, support can help you out.
• Reporting cheaters. If you come across players you suspect are bots, colluders, or scammers, you can initiate an investigation by contacting support.

Most poker site support teams can handle all of the above as a bare minimum. But poker sites with the best support truly go above and beyond.

For example, 888 Poker keeps a VIP support staff dedicated to helping players with promotions, bonuses, and rewards. That’s truly excellent customer service, and one of the reasons 888 Poker is known to be one of the top sites online.

How Can I Contact Support at a Poker Site?

Poker sites with the best support keep the lines of communication open and easily accessible. The best sites allow you to contact support via the following methods:

• E-mail. This is best if you have a non-urgent query, like a general question about software or gameplay.
• Phone. It’s quite helpful to speak to a real live human sometimes, especially when you need help fast. Sites like 888 Poker and Bet365 maintain toll-free support lines for UK- and North America-based players.
• Live chat. If you’ve got a quick question and you don’t want to wait for a response, live chat is a great way to contact support. Lock Poker and Bet365 are two rooms that offer great live chat support.
• Web-based help documents. You’d be surprised at how often support gets asked the same questions over and over again. To avoid the inefficiencies that redundant questions cause, some sites maintain a wiki-style web help center. You’ll often find the answer to your question simply by searching a site’s FAQ.

Which Poker Sites Have the Best Support?

You can’t really know whether or not a site has good support just by looking at its webpage. It’s key to gauge player opinion when trying to find poker sites with the best support.

Poker forums are a goldmine of information when it comes to support. That’s because players often post problems, complaints, or praises after they deal with a particular site’s support team. Searching a forum for “X poker site support”, where X is the name of a poker site, can reveal some very useful information.

Some well-known poker sites have built up outstanding reputations for support among players. These sites have generally been in business for a while, and have grown their player bases by putting customers first. 888 Poker and Party Poker are two sites with the best support around.

888 Poker is an old player in the gaming industry; its parent company is traded on the stock market, which means it is highly accountable to its customers and shareholders. At 888, you’ve got access to responsive phone and e-mail support 24/7. And there’s a pretty killer FAQ section on the 888 website, too.

Party Poker, like 888 Poker, is a publicly traded company; its fortunes rise and fall based on how happy it keeps its customers. Thus you can be sure that support is a top priority at Party Poker. You can contact Party support via e-mail, live chat, or telephone at any time, 365 days a year. And if your question is pretty basic, it’s likely to have been answered in the web FAQ already.